Navigation menu

Terms & Conditions


Gold Coast Maids (A.B.N. 57 249 003 704) (“Gold Coast Maids”) operates an online platform at (the “Website”) through which customers ("Users") can book for the provision of cleaning services ("Cleaning Services"), by submitting a Booking Request.

The User enters into two contractual relationships with Gold Coast Maids. The first contract governing the access to and use of the Website in accordance with the terms and conditions of this Agreement. The second contract being for the provision of the Cleaning Services (“Cleaning Agreement”).

And the parties hereby agree:

Access to and use of the Website is subject to the terms and conditions outlined in this agreement (the “Terms”).

  1. Definitions and Interpretation

    1. In these Terms (including the recitals), unless the context otherwise requires:
      "Booking" means the booking made by you on the Website for the provision of Cleaning Services;
      Booking System” means the online system which enables you to make a Booking;
      Cleaning Fee” means the fee (inclusive of goods and service tax, if applicable) for the Cleaning Services charged;
      Intellectual Property Rights” means all present and future rights anywhere in the world in relation to copyright, trademarks, designs, patents or other proprietary rights, or any rights to registration of such rights whether existing before or after your access to the Website;
      Payment Amount” means the amount that you are required to pay for the Cleaning Services under your Booking;
      Site Content” means all material, content and information made available on the Website including but not limited to written text, graphics, images, photographs, logos, trademarks, audio material, video material and any other forms of expression;
      you”, “your” means you as the user of the Website.
    2. In these Terms, unless the context otherwise requires:
      1. headings are for convenience only and do not affect its interpretation or construction;
      2. the singular includes the plural and vice versa;
      3. references to recitals, clauses, subclauses, paragraphs, annexures or schedules are references to recitals, clauses, subclauses, paragraphs, annexures and schedules of or to these Terms;
      4. words importing a gender include other genders;
      5. the word “person” means a natural person and any association, body or entity whether incorporated or not;
      6. where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning;
      7. a reference to any statute, proclamation, rule, code, regulation or ordinance includes any amendment, consolidation, modification, re-enactment or reprint of it or any statute, proclamation, rule, code, regulation or ordinance replacing it;
      8. all monetary amounts are in Australian currency;
      9. a reference to time refers to Eastern Standard Time;
      10. “includes” is not a word of limitation;
      11. no rule of construction applies to the disadvantage of a party because these Terms are prepared by (or on behalf of) that party;
      12. a reference to any thing is a reference to the whole and each part of it;
      13. a reference to a group of persons is a reference to all of them collectively and to each of them individually; and
      14. a reference to a document includes all amendments or supplements to, or replacements or novations of, that document.
  2. Terms and Conditions

    1. Access to and use of this Website is governed by these Terms.
    2. Gold Coast Maids periodically reviews the Terms and reserves the right to change the Terms, without any notice to you, by updating this document. You should review this document, as available on the Website, regularly as any changes to the Terms take immediate effect from the date of the publication on this document. Your continued use of the Website after any such changes are made will be deemed to constitute your acceptance of those changes.
    3. You acknowledge that any hyperlinks or other redirection tools taking you to other operated by third parties that appear on the Website (“Third Party Sites”) are not controlled by Gold Coast Maids and do not form part of the Website. You agree that you will not hold Gold Coast Maids liable or in any way accountable for anything that occurs on any Third Party Site.
  3. Acceptance

    1. In order to use this Website and make a Booking, you must first agree to the Terms.
    2. You accept the Terms by:
      1. creating a Booking; and
      2. clicking to accept/agree to the Terms.
    3. Notwithstanding clause 3.2, you may not accept the Terms or access the Website if:
      1. you are not of legal age to form a binding contract with Gold Coast Maids; or
      2. you are a person barred from entering into contracts under legislation, in which case, you must immediately leave the Website.
    4. By accepting the Terms, you agree that this is clear and unequivocal proof that the Terms are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the Terms.
    5. If you do not understand any part of the Terms you should seek independent legal advice.
  4. User Profile

    1. You will be required to register your personal information, including your name, address, phone number and payment details on the Website in order to make a Booking (“User Profile”).
    2. You will be issued with a username and required to create a password which are linked to your User Profile. The username and password are personal to you and are not transferable. You are responsible for all information posted on or transmitted via the Booking System by anyone using your username and password and any payments due for the Cleaning Services acquired through the Booking System by anyone using your username and password. You should notify us of any breach of security of your username and password immediately.
    3. Gold Coast Maids may delete or block User Profiles at its own discretion. Blocked users are prohibited from setting up a new User Profile.
  5. Booking System

    1. To make a Booking you must use the Booking System to request a Booking. There is a minimum two (2) hour duration for a Booking. You will receive a Booking request confirmation receipt from Gold Coast Maids after submitting your Booking request.
    2. When a Booking is confirmed, Gold Coast Maids will issue you with an acceptance email. The Cleaning Agreement that constitutes the relationship between you and Gold Coast Maids for the provision of the Cleaning Services commences.
    3. If the requested Booking cannot be facilitated, Gold Coast Maids will arrange an alternative time for the Cleaning Service. If we cannot find a suitable time for you, you may cancel the Booking at no charge.
    4. You are not permitted to engage the Cleaning Services other than through the Booking System on the Website.
    5. The Booking System is provided on the Website to enable you to make legitimate Bookings and to make payments for those Bookings, and for no other purposes.
    6. You confirm that you are at least 18 years of age and possess the legal authority to use the Booking System in accordance with these Terms. You also agree that all information supplied by you in using the Website and the Booking System will be true and accurate at all times.
    7. Any speculative, false or fraudulent Booking is prohibited. You agree that the Booking System will only be used to make legitimate Bookings for you or another person for whom you are legally authorised to act. You acknowledge that abuse of the Booking System may result in you being denied access to the Booking System.
    8. You agree to provide true, accurate, current and complete information as prompted by the Booking System. If you provide any information that is untrue, inaccurate, not current, incomplete or misleading, or Gold Coast Maids has reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete or misleading, Gold Coast Maids has the right to renegotiate the Cleaning Fee or cancel the Booking. You agree to pay a $50 late cancellation fee if the Booking is cancelled upon initial inspection or after 5 P.M. the day before the Cleaning Service is scheduled to begin.
    9. Gold Coast Maids has the right at any time to add, change or withdraw functions available on the Website at its own discretion.
  6. Payment

    1. You agree that at the time of Booking, your payment details will be transferred to Gold Coast Maid’s secure payment gateway. Gold Coast Maids may check the availability of funds on your nominated payment method to ensure sufficient funds are available.
    2. Upon the successful completion of your Cleaning Service, you agree to the automatic debit of the Payment Amount to your nominated payment method. You must ensure that sufficient funds are available for debit at that time. Fees and charges relating to insufficient funds at time of debit will be passed onto you.
    3. Gold Coast Maids will issue you with an invoice.
  7. Changes and Cancellations

    1. You can cancel or amend a Booking on the Website, free of charge, up to 24 hours before the Cleaning Service is scheduled to begin.
    2. If you cancel or amend a Booking within 24 hours before the Cleaning Service is scheduled to begin, you will have to pay a $50 late cancellation fee.
    3. You cannot amend, extend or cancel a Booking during the performance of the Services.
    4. The Cleaning Agreement shall expire once the Cleaning Services under the Booking have been performed.
    5. If your assigned Gold Coast Maids’ Cleaner is unable to fulfil a confirmed Booking (in full or part), we will attempt to find you a replacement Cleaner. If we cannot find you an alternative Cleaner, we will reschedule your Booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the Booking at no charge.
  8. Cleaning Services

    1. Gold Coast Maids operates the Website as a facilitator for the Cleaning Services and provides you with the platform to purchase the Cleaning Services.
    2. Gold Coast Maids may subcontract the Cleaning Services to an Independent Cleaning Contractor.
    3. Any issues regarding safety, quality or condition should be notified to Gold Coast Maids. You should refer to the terms and conditions of your Cleaning Agreement for further information.
    4. All bookings are subject to availability.
  9. Termination

    1. Gold Coast Maids may at its discretion terminate your use of, or access to, the Website at any time. If this happens we may notify you by email. If your use of the Website is terminated:
      1. you are no longer authorised to access the Website or use any other Gold Coast Maids services with the email address you used to register with the Website or any other email address you possess;
      2. you will continue to be subject to and bound by all restrictions imposed on you by the Terms; and
      3. all licences granted by you and all disclaimers by Gold Coast Maids and limitations of Gold Coast Maids’ liability set out in the Terms or elsewhere on the Website will survive termination.
    2. You may terminate this agreement by emailing Gold Coast Maids at Gold Coast Maids will disable your User Profile within fourteen (14) days of receipt of the email requesting termination of your User Profile.
    3. Gold Coast Maids reserves the right to deduct any outstanding fees and charges owing to Gold Coast Maids on your User Profile prior to disabling it.
  10. Dispute Resolution Policy

    1. Gold Coast Maids will use reasonable endeavours to mediate any dispute concerning the use of the Website.
    2. Disputes in relation to the Cleaning Services carried out by a Business or any other issue shall be committed to writing between both parties and attempts made to resolve any disagreement. In the event no agreement is reached, the dispute will be referred to the appropriate Queensland Dispute Resolution Centre.
  11. Security of Payment

    1. We have taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. A secure payment gateway is used to process all transactions and credit card details. Gold Coast Maids does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorised access to your information.
  12. Privacy

    1. Gold Coast Maids collects and stores the personal information you enter into the User Profile. The personal information collected by Gold Coast Maids will be maintained in accordance with our Privacy Policy available on the Website.
  13. Intellectual Property

    1. The Site Content is protected by copyright and Gold Coast Maids reserves all Intellectual Property Rights which may subsist in the Site Content and/or the Website.
    2. By accepting the Terms, you are granted a non-exclusive licence to:
      1. view the Website;
      2. print pages from the Website in its original form; and
      3. download any material from the Website for caching purposes only.
    3. You must not, without Gold Coast Maids’ prior written consent which may be withheld at its absolute discretion:
      1. copy, republish, reproduce, duplicate or extract Site Content;
      2. redistribute, sell, rent or licence any Site Content; or
      3. edit, modify or vary the Site Content.
  14. Acceptable Use

    1. You must not use, or cause this Website to be used, in any way which:
      1. breaches any clause of the Terms;
      2. infringes Gold Coast Maids’ or any third party’s Intellectual Property Rights;
      3. is fraudulent, illegal or unlawful; or
      4. causes impairment of the availability or accessibility of the Website.
    2. You must not use, or cause this Website to be used, as a medium which stores, hosts, transmits sends or distributes any material which consists of:
      1. spyware;
      2. computer viruses;
      3. Trojans;
      4. worms;
      5. keystroke loggers; or
      6. any other malicious computer software.
  15. Indemnity and Liability

    1. General indemnity
      You agree to indemnify Gold Coast Maids, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which Gold Coast Maids may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of the Terms.
    2. General limitation of liability
      We will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents, use or reliance of Site Content or otherwise in connection with the Website.
    3. Information accuracy
      You acknowledge and agree that some of the Site Content may be provided by way of blogs or comments made by other users of the Website (i.e. Ratings), and that Gold Coast Maids does not accept any liability for the accuracy of such information or your reliance on the same. The Site Content is provided to you as general information only and is not intended to substitute or replace the advice of a duly qualified professional (where applicable).
    4. Acceptance
      By using this Website, you agree and accept that the indemnity and limitations of liability provided in this clause 16 are reasonable.
  16. Warranties and Representations

    1. The use of this Website is at your own risk. The Site Content and everything from the Website is provided to you on an “as is” and “as available” basis without warranty or condition of any kind.
    2. None of Gold Coast Maids’ affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors make any express or implied representation or warranty about the Site Content or Website.
  17. General Provisions

    1. Any provision of, or the application of any provision of these Terms which is prohibited in any jurisdiction is, in that jurisdiction, ineffective only to the extent of that prohibition.
    2. Any provision of, or the application of any provision of these Terms which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.
    3. If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in these Terms.
    4. These Terms shall be governed by and construed in accordance with the law for the time being applicable to Queensland and you agree to submit to the non-exclusive jurisdiction of the Courts of Queensland.